FAQs
Pergola Land FAQ's
Please have a browse through the Pergola Land Frequently Asked Questions below and reach out to us if you have any further questions – our team is always happy to help!
Does Pergola Land have a showroom I can visit?
Yes, we have a large showroom open 6 days with full size displays. Our friendly team will be able to discuss your needs and arrange an onsite visit at your home.
View our showroom information or give us a call on 1300 655 979
Do I need to sign a contract?
Yes, you will need to sign a contract for any building project that costs over $5,000.
We understand that this might seem like an extra step, but it’s a legal requirement to protect both you and our company.
When we come to visit you to discuss the project, we’ll go through the building agreement in detail. Once you’re happy with everything, we’ll sign the contract together.
Can Pergola Land handle the approval process with council for me?
We have a dedicated compliance team who will prepare all required documentation and plans; and lodge to council for approval on your behalf. All you need to do is sit back and wait for our call to say the job is approved!
You can read more on our DA / Council Assistance section.
Do you have insurance to protect me and my home?
A contractor must always have valid insurances. Pergola Land has all the required insurances, including Public Liability, Workers Compensation and Contract works insurance. You can rest assured that we have you, your property and our team covered.
Do you supply materials for me to build my own deck and pergola?
A contractor must always have valid insurances. Pergola Land has all the required insurances, including Public Liability, Workers Compensation and Contract works insurance. You can rest assured that we have you, your property and our team covered.
Can you repair my existing deck or pergola?
Pergola Land does not supply materials only.
We have a highly skilled team of qualified carpenters who will arrive at your home to construct your new deck or pergola, saving you time and providing you with the peace of mind that our work carries a 10 year guarantee.
Do you have galleries of completed projects?
Absolutely! Please check out our galleries section for a collection of photos sorted by project type or our projects page for a more detailed run down of recent jobs.
What is the process for engaging Pergola Land?
To find out more about how we handle a project from start to finish, please view the ‘Our Process‘ page. Give us a call if you have any questions or would like to arrange a quote!
Do you custom design each project?
Yes, we custom design each and every project.
We believe every outdoor space is unique, and therefore deserves a tailored solution. Our design consultant will come to your home to assess your specific needs, preferences, and the layout of your backyard. From there, we create a custom design that perfectly complements your home and lifestyle.
We don’t use prefabricated kits as they often don’t consider the individual characteristics of each property. Our approach ensures that your pergola or deck is a perfect fit.
What areas of Sydney do you work in?
Pergola Land currently services the following areas of Sydney:
- The Hills District
- The North Shore
- The Northern Beaches
- Inner West
If you are outside of these areas, please contact us as we may be able to help you.
How do I know if I am in Bushfire prone land?
NSW Rural Fire Service has an online mapping tool, using NSW Local Council’s bushfire prone maps and is designed to identify if your property is designated as bush fire prone.
Visit www.rfs.nsw.gov.au or contact our team on 1300 655 979 for more information.
Can I build a deck or pergola if I live in a bushfire zone?
You most certainly can. There are many building materials suitable for all levels of bushfire prone land, even BAL-FZ.
Contact us on 1300 655 979 or visit our showroom today to discuss.
What is Home Owners Warranty insurance? Do I need it?
A licensed builder or tradesperson in NSW needs to have home building compensation (HBC) cover for each home building project over $20,000 including GST. HBC cover, which used to be called ‘home warranty insurance’, protects homeowners as a last resort if you can’t complete building work or fix defects.
How long does it take for my project to be approved?
Depending on whether your project needs Council approval or approval through a private certifier, approvals can take up to 90 days.
Do you undertake commercial projects?
Yes, we do undertake commercial projects.
While our expertise lies primarily in residential pergolas and decks, we also have experience in commercial projects such as:
- Restaurants and cafes: Outdoor dining areas, shade structures, and decking.
- Hotels and resorts: Poolside pergolas, outdoor lounges, and decking.
- Retail spaces: Covered outdoor areas, customer waiting areas.
- Office buildings: Smoking areas, outdoor break spaces, and decking.
Request a free quote today
Pergola Land Customer Reviews
Than Lwin Ye Myint2 March 2025Trustindex verifies that the original source of the review is Google. I built a pergola and deck with Pergola land and from the first day of processing, they are very friendly and helpful. Mick is the guy who I know as the best one there. Final outcome is impressive and no hassle with follow up. Fully recommend them for your next builders. Fred Dielwart21 February 2025Trustindex verifies that the original source of the review is Google. We recently added a carport. This was the second time we used Pergola Land – on both occasions they provided a well priced product, high quality, on time and with minimum fuss. Highly recommended. Kat20 November 2024Trustindex verifies that the original source of the review is Google. We couldn't be happier with our new pergola and block-out blind installed over our existing deck! Michael and Josh were incredibly helpful and patient throughout the process as we worked out exactly what we wanted. We're looking forward to making the most of this new space over summer. Highly recommend Pergola Land! Cathy C25 August 2024Trustindex verifies that the original source of the review is Google. This is a very professional and caring local team which I highly recommend. They completed my pergolar project nice and neat. Thanks Michael ,Josh and the whole team. The electrician Steve is also fantastic and provided excellent professional service which I really appreciate. Thanks the team. Cheers. David9 May 2024Trustindex verifies that the original source of the review is Google. The day I met Michael, which visited our property for a site inspection to the installation has been an amazing experience. We had many companies gives us quotes and ideas but nobody as genuine as Michael with pressure and hassle free services, it was very personal and he showed interest in what we wanted. The services of the entire team at Pergola Land has been first class. The workmanship attention to detail and doing the job right was never in question and truly a pleasure to deal with a big shout out to Michael for always being there following through on this job, ensuring all went to plan. Josh and Connor were great to deal with, and you quickly build friendships with such genuine people that take pride in what they do. Again, a massive, thank you for delivering us an amazing entertaining area to detail and as quoted. Would highly recommend this business, workmanship and staff, a very honest company to deal with, very trustworthy. Many thanks, David and Ramona. Alister Forbes15 March 2024Trustindex verifies that the original source of the review is Google. We had a new deck and pergola installed at the back of our property. There is no access either side and the whole thing had to be craned in. Phenomenal service from everyone, from our initial showroom visit to the final product. The workmanship, attention to detail, and pride in the outcome was evident the whole way through. We couldn't be happier with the outcome and recommend them big time. Thanks so much Josh and team! Niki C12 January 2024Trustindex verifies that the original source of the review is Google. I can’t thank the team at Pergola Land enough for the amazing job done in helping me through a difficult strata situation and also with the building of my pergola. Pergola Land delivered above and beyond in all aspects of helpfulness, advice, professionalism and building quality. They also did an amazing job cleaning up afterwards! I am so happy with the outcome, and would have no hesitation in recommending Pergola Land to anyone. Many, many thanks to Tara, Michael, Peter, Josh, Oli and the two apprentices.