FAQs
Pergola Land FAQ's
Please have a browse through the Pergola Land Frequently Asked Questions below and reach out to us if you have any further questions – our team is always happy to help!
Does Pergola Land have a showroom I can visit?
Yes, we have a large showroom open 6 days with full size displays. Our friendly team will be able to discuss your needs and arrange an onsite visit at your home.
View our showroom information or give us a call on 1300 655 979
Do I need to sign a contract?
Yes, you will need to sign a contract for any building project that costs over $5,000.
We understand that this might seem like an extra step, but it’s a legal requirement to protect both you and our company.
When we come to visit you to discuss the project, we’ll go through the building agreement in detail. Once you’re happy with everything, we’ll sign the contract together.
Can Pergola Land handle the approval process with council for me?
We have a dedicated compliance team who will prepare all required documentation and plans; and lodge to council for approval on your behalf. All you need to do is sit back and wait for our call to say the job is approved!
You can read more on our DA / Council Assistance section.
Do you have insurance to protect me and my home?
A contractor must always have valid insurances. Pergola Land has all the required insurances, including Public Liability, Workers Compensation and Contract works insurance. You can rest assured that we have you, your property and our team covered.
Do you supply materials for me to build my own deck and pergola?
A contractor must always have valid insurances. Pergola Land has all the required insurances, including Public Liability, Workers Compensation and Contract works insurance. You can rest assured that we have you, your property and our team covered.
Can you repair my existing deck or pergola?
Pergola Land does not supply materials only.
We have a highly skilled team of qualified carpenters who will arrive at your home to construct your new deck or pergola, saving you time and providing you with the peace of mind that our work carries a 10 year guarantee.
Do you have galleries of completed projects?
Absolutely! Please check out our galleries section for a collection of photos sorted by project type or our projects page for a more detailed run down of recent jobs.
What is the process for engaging Pergola Land?
To find out more about how we handle a project from start to finish, please view the ‘Our Process‘ page. Give us a call if you have any questions or would like to arrange a quote!
Do you custom design each project?
Yes, we custom design each and every project.
We believe every outdoor space is unique, and therefore deserves a tailored solution. Our design consultant will come to your home to assess your specific needs, preferences, and the layout of your backyard. From there, we create a custom design that perfectly complements your home and lifestyle.
We don’t use prefabricated kits as they often don’t consider the individual characteristics of each property. Our approach ensures that your pergola or deck is a perfect fit.
What areas of Sydney do you work in?
Pergola Land currently services the following areas of Sydney:
- The Hills District
- The North Shore
- The Northern Beaches
- Inner West
If you are outside of these areas, please contact us as we may be able to help you.
How do I know if I am in Bushfire prone land?
NSW Rural Fire Service has an online mapping tool, using NSW Local Council’s bushfire prone maps and is designed to identify if your property is designated as bush fire prone.
Visit www.rfs.nsw.gov.au or contact our team on 1300 655 979 for more information.
Can I build a deck or pergola if I live in a bushfire zone?
You most certainly can. There are many building materials suitable for all levels of bushfire prone land, even BAL-FZ.
Contact us on 1300 655 979 or visit our showroom today to discuss.
What is Home Owners Warranty insurance? Do I need it?
A licensed builder or tradesperson in NSW needs to have home building compensation (HBC) cover for each home building project over $20,000 including GST. HBC cover, which used to be called ‘home warranty insurance’, protects homeowners as a last resort if you can’t complete building work or fix defects.
How long does it take for my project to be approved?
Depending on whether your project needs Council approval or approval through a private certifier, approvals can take up to 90 days.
Do you undertake commercial projects?
Yes, we do undertake commercial projects.
While our expertise lies primarily in residential pergolas and decks, we also have experience in commercial projects such as:
- Restaurants and cafes: Outdoor dining areas, shade structures, and decking.
- Hotels and resorts: Poolside pergolas, outdoor lounges, and decking.
- Retail spaces: Covered outdoor areas, customer waiting areas.
- Office buildings: Smoking areas, outdoor break spaces, and decking.
