Privacy Policy

Last updated: 15 October 2026

At Pergola Land, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, enquire about our services or engage us for a project.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Information We Collect

We may collect personal information when you contact us, request a quote, visit our showroom or engage our services.

This may include:

• Your name, phone number, email and property address.
• Details of your enquiry, project requirements, photographs and plans.
• Contracts, invoices, payment records and documentation required for design, approvals and construction.
• Correspondence and communications relating to your enquiry or project.

When you visit our website, we may also collect technical information such as your IP address, device type, pages visited and how you found our website through cookies and analytics tools.

We generally collect information directly from you, but may also receive relevant details from consultants, builders, property owners or other parties involved in your project.

How We Use Your Information

We use personal information to:

• Respond to enquiries and prepare quotations.
• Arrange consultations, design and construction services.
• Manage council approvals, certification and project documentation.
• Communicate with customers and coordinate suppliers and consultants.
• Process payments, maintain records and meet legal obligations.
• Improve our website, services and advertising.
• Send relevant marketing communications where permitted by law.

We only use personal information for the purposes for which it was collected, related purposes where permitted, or where otherwise authorised by law.

Analytics and Advertising Measurement

We use third-party services, including Google Analytics and Google Ads, to understand how visitors interact with our website, measure the effectiveness of our advertising campaigns and improve our services.

When you submit an enquiry or request a quote through our website, certain personal information you provide, such as your email address or phone number, may be securely processed and shared with Google for the purpose of measuring advertising conversions.

Where Enhanced Conversions technology is used, this information is hashed using an industry-standard one-way hashing algorithm (SHA-256) before being transmitted to Google. This allows Google to match the information against existing Google accounts to help us understand which advertising activities generate enquiries. While hashing helps protect your information during this process, the data may still be considered personal information.

We also use cookies and similar technologies to analyse website traffic, understand how visitors find and use our website, and measure advertising performance.

For more information about how Google collects and processes information, please refer to Google’s Privacy Policy.

Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to provide our services.

We only share information reasonably necessary for the relevant purpose or where required or permitted by law.

We do not sell customer personal information.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access and disclosure.

Information may be stored in secure electronic systems, cloud-based software or physical project records, with access limited to authorised personnel and service providers.

We retain information for as long as reasonably necessary to provide our services and meet legal, contractual and record-keeping obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.

Marketing Communications

We may contact you about relevant services, project updates or business news where permitted by law.

You can opt out of marketing communications at any time by using an unsubscribe link, where available, or contacting us directly.

Opting out of marketing will not affect necessary communications relating to an existing enquiry or project.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or outdated.

You may also request deletion of information, although certain records may need to be retained for legal or business purposes.

Please contact us at [email protected]. We may need to verify your identity before processing your request and will respond in accordance with applicable privacy laws.

Privacy Queries

If you have concerns about how we handle your personal information, please contact us so we can investigate and respond.

Pergola Land Australia Pty Ltd

19/10 Pioneer Ave, Thornleigh, 2120, NSW, Australia

Email: [email protected]

Website: www.pergolaland.com.au

Phone: 1300 655 979

Postal address: PO BOX 124 Thornleigh NSW 2120

We aim to respond to privacy queries within 30 days.

If your concern remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, where the matter falls within its jurisdiction.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, website technologies or legal obligations.

The latest version will always be available at www.pergolaland.com.au/privacy-policy/ with the date of the most recent update.